Effective Worker Interviews
Self-directed CPD for social-compliance auditors · Interview Skills (D-011 §8.8)
2 hours CPD · 80% pass mark · Self-paced
This course meets APSCA CPD requirements for Recognized Training
Worker interviews are a core source of audit evidence. This course builds the judgement to obtain reliable information while protecting the workers who speak to you, from planning the sample to relaying findings without compromising the source.
What you will be able to do
- Plan worker interviews that protect confidentiality and reduce risk to workers
- Use questioning techniques that encourage accurate and relevant responses
- Recognise verbal and non-verbal cues and respond appropriately
- Use individual interviews and focus groups effectively
- Record, corroborate and relay evidence without compromising sources
Who the course is for
- Social-compliance auditors building or evidencing D-011 §8.8 interview competence
- Audit firms training new auditors to a consistent interview standard
- Experienced auditors refreshing CPD ahead of an APSCA submission
- Brand and retailer compliance staff who commission or review social audits
Course content
- Introduction
How the course works, and what a defensible interview looks like.
- Interviews as Audit Evidence
The role and importance of worker interviews as a core source of audit evidence, and how interview testimony is triangulated against other evidence.
- Planning Effective Interviews
Selecting the sample, protecting confidentiality and reducing risk to the workers who speak to you.
- Building Trust & Listening Actively
Opening the interview well, using silence, and recognising verbal and non-verbal cues.
- Asking Effective Questions
Question types, indirect questions, and techniques that encourage accurate responses without leading the worker.
- Individual Interviews & Focus Groups
Running each format well, and knowing when to use which.
- Recording, Verifying & Protecting Evidence
Taking useful notes, corroborating findings, and relaying them without compromising the source.
- Apply the Skills
Scenario practice drawn from real audit situations.
- Final Assessment
Knowledge assessment at an 80% pass mark.
Situations the course prepares you for
Each one names the module that teaches it.